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AUDIT FOR EXCELLENCE 2010
The Audit for Excellence aligns our company with the current market and customer needs. Markets and customers are constantly evolving, which forces companies
to review their goals and strategies on a regular basis. Companies must therefore create suitable structures,
processes and tools and be able to implement new strategies.
The management team at Cochrane Technologies Inc. often asks themselves the following questions:
- “Are we doing the right things and are we doing them right?”
- “How can we ensure that the services we are currently providing meet total customer’s requirements?”
- “Do our field personnel and Operational support staff meet the competency and efficiency required in today's market?”
- “Are our standards of safety meeting customer satisfaction?”
Participating in our annual Audit for Excellence will help our company focus on leadership; strategy and planning; knowledge and information; people; client customer focus; innovation, quality and improvement; and success and sustainability by assessing performance against four criteria, namely approach (thinking and planning), deployment (implementation and doing), results (monitoring as well as evaluating) and improvement (learning and adapting).